CRM OPERATIONS · TECHNICAL SUPPORT · DIGITAL SOLUTIONS

Operations, technical support & digital solutions.

I combine operations, customer support and technology to build practical digital solutions, improve workflows and solve real business problems.

View my work Download Resume

Independent products built around real workflows.

Hands-on testing, troubleshooting and iteration.

Customer-facing web experiences taken to launch.

01 / PRODUCT

UGCFlow MX

Independent Product Project

Next.jsSupabaseAI-Assisted Development

Building a web application for creators to manage campaigns, deliverables, payments, invoices, and content usage rights.

Designed and tested user workflows, identified friction points, troubleshot functionality issues, and iterated on the product using AI-assisted development tools.

Campaigns

Structured workflows for briefs, deliverables, revisions, contacts and deadlines.

Money

Visibility into pending payments, campaign value, commissions and follow-up priorities.

Rights

Usage-right records, expiration dates and potential renewal opportunities by content piece.

WORKFLOW MODEL

Campaign→Deliverable→Payment→Invoice→Usage Rights→Renewal

UGCFlow dashboard with payments, campaigns, rights and renewal metrics — Operational dashboard

UGCFlow rights center showing usage rights, territories and expiration dates — Usage-rights center

UGCFlow new campaign form with production, rights and commercial value inputs — Campaign creation workflow

BEHIND THE BUILD

Workflow-first product development.

The MVP is being used to validate the product experience before full user persistence and authentication are connected. The project is structured around reusable components and operational routes for campaigns, payments, rights and renewals.

Workflow DesignTestingTroubleshootingProduct Iteration

VS Code showing the UGCFlow Next.js application structure and landing page code

02 / WEB APPLICATION

Anki E-Commerce Platform

Independent Web Application Project

Next.jsSupabaseStripeAI-Assisted Development

Built a functional web application for purchasing and securely delivering digital study products.

Developed and tested key user journeys including product selection and checkout, troubleshot functionality issues, and iterated on the application using AI-assisted development tools.

USER JOURNEY

Discover→Product Page→Checkout→Payment→Digital Delivery

Anki Store product page with product details and purchase action — Product detail and purchase flow

Stripe test checkout integrated with the Anki Store — Stripe checkout integration

TECHNICAL IMPLEMENTATION

From storefront to payment flow.

The application uses a component-based Next.js structure with product routes, checkout components and supporting application pages. Testing focused on the end-to-end path from discovery to payment and digital delivery.

Next.js ArchitectureStripe IntegrationWorkflow TestingDebugging

VS Code showing the Anki Store routes and reusable components

03 / BUSINESS WEBSITE

Vegetally Produce

Customer-Facing Business Website

Web DevelopmentB2BLogistics

Built and launched a customer-facing website for a Mexico–U.S. produce and logistics business, including product, service, contact, and quote-request workflows.

View live website

Vegetally products catalog for global supply chains — Product catalog

Vegetally Mexico supply network page — Mexico supply network

Vegetally facility details and operational capabilities — Facilities & operations

ABOUT

I work at the intersection of users, operations and technology.

I'm Gael Márquez, a Mexico-based operations and technology professional with experience in customer support, logistics, administration and web projects.

I enjoy understanding how systems and workflows operate, identifying where users get stuck, and using technology and AI tools to build practical solutions. I work comfortably in English and Spanish.

CAPABILITIES

A practical mix of operations, support and product execution.

OPERATIONS & SUPPORT

CRM Operations & Customer Records
Issue Triage & Documentation
Technical Troubleshooting
User Support & Issue Resolution
Process Improvement

WEB & PRODUCT

Next.js
Supabase
Stripe
QA & Workflow Testing
Web Administration

AI & TOOLS

ChatGPT
Claude
AI-Assisted Workflows
VS Code
Netlify

HOW I WORK

Understand the issue. Resolve it. Improve the system.

Understand

Clarify the user, workflow and business context before acting.

Investigate

Reproduce the issue, gather relevant information and identify the cause.

Solve

Resolve directly when possible or create a clear handoff for technical work.

Improve

Document the solution and reduce the chance of the same friction recurring.

RESUME

Want the one-page version?

Download my resume for a concise overview of my experience in CRM operations, technical support, customer operations, and digital projects.

Download Resume (PDF)

CONTACT

Let's build something useful.

Open to opportunities in CRM operations, technical support, product operations and digital solutions.

gmarquezp44@gmail.com